An Airbnb user was banned due to a connection with someone else. The customer expressed frustration over the lack of clarity and the sudden account termination.
London: An Airbnb customer is upset after being banned from the platform. They claim the ban was due to someone they are “closely associated with.” The customer feels this is unfair and “sinister.”
They wrote to the Guardian, explaining their situation. The customer, a widow, booked an Airbnb for a family trip. Months later, they received an email saying their account would be terminated.
The email stated it was because of a connection to someone banned from Airbnb. The customer thought it was a scam at first. When they called Airbnb, they learned it was real and had just seven days to appeal.
Confused, the customer couldn’t figure out who this “close associate” might be. They also questioned how Airbnb linked them to the banned person since their guests weren’t named in the booking.
Airbnb told the Guardian that the account was suspended for security reasons. This response led to more frustration from readers, who felt the situation was unfair and reminiscent of a dystopian scenario.
Many expressed their disbelief, saying it’s wrong to be accused without knowing the details. They questioned the lack of regulatory oversight and vowed not to use Airbnb again.
